Begin with your questions
Write down what you want to discuss and the practical questions you need answered. Keep your list somewhere you can refer to during the appointment. Clinical questions should be answered by the healthcare professional.
Confirm the appointment details
Check the date, local time and time zone, location or video link, appointment length and language support. Ask who to contact if you need to change the appointment or have connection problems.
Ask about fees and arrangements
Request written confirmation of consultation fees, what they include, payment arrangements and the provider’s cancellation policy. Do not assume tests or follow-up appointments are included.
Use the provider’s secure process
Ask the provider which documents are needed and how to send them securely. Do not send records, scans, passport copies or detailed medical histories through MedDocCall’s initial enquiry form.
Leave with clear next steps
Before the appointment ends, ask who will send any written summary, when to expect it and how to raise clinical questions. Confirm who is responsible for any follow-up arrangements.
This guide is general practical information, not medical advice. Discuss clinical questions with a qualified healthcare professional.
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